As recovery efforts begin following the recent typhoon affecting our contact center region, our Support Team continues to operate with reduced staffing today. We remain focused on ensuring the safety of our team and restoring full operations as quickly as conditions allow. What this means for you today:
• Phone support wait times remain longer than normal. • Email and chat responses may be delayed. • Self-service resources are available anytime at https://helpdesk.rightworks.com/s/onespace
We appreciate your continued patience and understanding. Further updates will be posted here as they become available.
Posted Nov 05, 2025 - 08:24 EST
Identified
Due to the impact of a typhoon in the region where our call center is located, our Support Team is operating with reduced staffing. You may experience longer than normal wait times as a result on both phones and chat.
Our team’s safety is our top priority, and we are working closely with local leadership to ensure everyone is safe and to restore operations to full staffing as soon as conditions allow.
What this means for you:
• Phone support wait time is longer than normal. • Email and chat wait time is longer than normal. • Self-service resources remain available at https://helpdesk.rightworks.com/s/onespace
We appreciate your patience and understanding during this time. Updates will be posted here as soon as more information becomes available.
Posted Nov 04, 2025 - 09:07 EST
This incident affected: Customer Communication Channels (Phone System, Chat, Email).