Rightworks OneSpace Status

All Systems Operational

Rightworks Application Cloud Operational

Hosted Desktop Operational

QuickBooks Operational

Authentication Services Operational

Customer Communication Channels Operational

Phone System Operational

Chat Operational

Email Operational

Help Desk Operational

Microsoft Office 365 Operational

Email Operational

Authentication Services Operational

AppHub Operational

Page Availability Operational

Authentication Services Operational

User Management Operational

File Manager Operational

Page Availability Operational

Authentication Services Operational

User Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2023

Phone System Issues - Identified

Resolved - This incident has been resolved.
Dec 5, 14:46 EST

Identified - The issue is only impacting our toll-free inbound numbers. You can use the following local number to reach support (603)-324-8080 while we work with our telco vendor to resolve the problem.
Dec 5, 13:33 EST

Investigating - We are currently experiencing an issue with our phone system, which is impacting our ability to answer incoming calls. As a result, we would advise that you contact us via chat or email. Chat support can be accessed by navigating https://helpdesk.rightworks.com/s/ and click the “chat” button” on the lower right of the page. Email support is also available by sending an email to support@rightworks.com.
Dec 5, 13:28 EST

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

System Performance Issues - Identified

Resolved - This incident has been resolved.
Nov 22, 09:31 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 09:09 EST

Identified - Our engineering team has identified the root cause and is currently working to remedy the issue. We appreciate your patience as we work to restore full service to affected customers.
Nov 22, 08:51 EST

Field Service Manager re-integration required

Resolved - This incident has been resolved.
Nov 22, 09:30 EST

Monitoring - We recently deployed the latest version of Intuit's Field Service Manager. If you are experiencing issues with your Field Service Manager application, please visit our https://helpdesk.rightnetworks.com/s/article/Integrating-Third-Party-Applications-into-your-QuickBooks-file for information on how to re-integrate the application to your QuickBooks.
Nov 20, 08:50 EST

Nov 21, 2023

No incidents reported.