Phone System Issues
Investigating - We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. As a result, we would advise that you contact us via email by sending an email to support@rightworks.com
Oct 21, 2026 - 09:09 EDT
QuickBooks Hosting Operational
Hosted Desktop Operational
QuickBooks Operational
File Manager Operational
AppHub Portal Operational
OneSpace Portal Operational
Hosted Application Availability Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Cloud Protect Operational
Security Awareness Training Operational
Security Hub Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
OneSpace AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Major Outage
Phone System Major Outage
Chat Major Outage
Email Operational
Help Desk Operational
Hosted Websites Operational
Website Availability Operational
Website Management Console Operational
Community Operational
Page Availability Operational
Authentication Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Unresolved incident: Phone System Issues.

Oct 20, 2026

Community Platform
Resolved - This incident has been resolved.
Oct 20, 12:00 EDT
Update - Our teams have identified the problem and are working toward a solution.
Oct 20, 10:36 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 10:35 EDT
Identified - Our Community platform is currently unavailable. We are working with our vendor to restore access. Thank you for your patience.
Oct 20, 10:35 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Spark AI Service Disruption
Resolved - This incident has been resolved.
Oct 16, 15:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 14:06 EDT
Update - We are continuing to investigate this issue.
Oct 16, 11:22 EDT
Investigating - Spark AI is currently experiencing a service disruption related to a downstream Microsoft Azure issue. Users may experience extended loading times followed by an error.

Microsoft is actively working to resolve the issue, and we are monitoring service status.
Oct 16, 11:16 EDT
System Performance & Connectivity
Resolved - This incident has been resolved.
Oct 16, 15:35 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 14:19 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Oct 16, 14:07 EDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 EDT
Scheduled - Our teams will be performing scheduled maintenance on our infrastructure starting at 8pm ET on 10/11/26. We expect this maintenance period to last 1 hour. During this time, some customers may be removed from their active Rightworks session. We expect login availability almost immediately afterwards.

If you continue to encounter issues after this period, please contact our Support teams.
Oct 9, 15:45 EDT

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

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