Update - We are continuing to investigate this issue.
Oct 25, 2024 - 10:45 EDT
Investigating - We are currently experiencing higher than normal contact volume related to an "Internet Connection Error, Read Error ???" Payroll Error in the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

A workaround is available by going to Company -> My Company and then signing out of your Intuit account. Payroll should be able to be processed at that time and then you can sign back into your Intuit Account to continue using any services tied to that. If you need to process Payroll again you will need to sign out again.

Oct 23, 2024 - 09:31 EDT
Rightworks Application Cloud Partial Outage
Hosted Desktop ? Operational
QuickBooks ? Partial Outage
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
File Manager Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2024

No incidents reported today.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - This incident has been resolved.
Oct 31, 11:15 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop and AppHub. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Oct 31, 08:25 EDT