System Performance & Connectivity
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 04, 2026 - 10:07 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 02, 2026 - 12:33 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Sep 02, 2026 - 11:06 EDT
QuickBooks Hosting Operational
Hosted Desktop Operational
QuickBooks Operational
File Manager Operational
AppHub Portal Operational
OneSpace Portal Operational
Hosted Application Availability Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Cloud Protect Operational
Security Awareness Training Operational
Security Hub Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
OneSpace AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Hosted Websites Operational
Website Availability Operational
Website Management Console Operational
Community Operational
Page Availability Operational
Authentication Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Transaction Pro Import Errors
Resolved - This incident has been resolved.
Sep 4, 10:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 09:47 EDT
Identified - Our team has confirmed the behavior and is actively working with Intuit to investigate the underlying cause. Current observations indicate the issue is affecting multiple QuickBooks Online companies and may be related to increased transaction volume patterns.

Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request."

We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.
Sep 1, 23:13 EDT
Investigating - We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process.

Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page.

We are continuing to investigate and will provide updates here as more information becomes available.
Aug 3, 16:50 EDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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