Resolved -
Our engineers identified the root cause of today’s reduced system performance and implemented a fix. As of X:XXpm EST customers were again able to access their hosted applications under normal operating speeds. If you are still seeing any issues, please contact our support team to investigate further.
Jan 30, 17:04 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 30, 16:44 EST
Investigating -
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
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Jan 30, 16:26 EST