All Systems Operational
Rightworks Application Cloud Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
File Manager Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
System Performance & Connectivity
Resolved - This incident has been resolved.
Jul 22, 16:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 15:36 EDT
Update - We are continuing to investigate this issue.
Jul 22, 15:22 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Jul 22, 14:50 EDT
System Performance & Connectivity
Resolved - This incident has been resolved.
Jul 22, 14:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 15:46 EDT
Update - Our infrastructure team continues to implement fixes to mitigate the impact. As of now, many customers are able to access the hosted desktop and QuickBooks. We are still receiving reports of some slowness within the hosted desktop and the inability to access File Manager. We will post additional updates here as they are made available.
Jul 19, 13:57 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 11:08 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 11:05 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 09:05 EDT
Update - We are continuing to work on a fix for this issue. Some users should see success logging into the hosted environment at this time. If you still cannot login, please wait a few minutes and try again.
Jul 19, 07:08 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 04:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 02:42 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Jul 19, 02:10 EDT
Jul 21, 2024
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 EDT
Scheduled - Our teams will be performing maintenance on our infrastructure starting at 11:00PM EDT on 07/20/2024. We expect this maintenance period to last 4 hours. During this time, a small subset of our customers will be unable to log into the Rightworks Cloud.
Jul 18, 17:19 EDT
Jul 20, 2024
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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