Update - We are continuing to work on a fix for this issue.
Jul 19, 2024 - 04:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 2024 - 02:42 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Jul 19, 2024 - 02:10 EDT
Rightworks Application Cloud Major Outage
Hosted Desktop ? Major Outage
QuickBooks ? Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
File Manager Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance Jul 20, 2024 23:00 - Jul 21, 2024 03:00 EDT
Our teams will be performing maintenance on our infrastructure starting at 11:00PM EDT on 07/20/2024. We expect this maintenance period to last 4 hours. During this time, a small subset of our customers will be unable to log into the Rightworks Cloud.
Posted on Jul 18, 2024 - 17:19 EDT
Past Incidents
Jul 19, 2024

Unresolved incident: System Performance & Connectivity.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 08:03 EDT
Investigating - We are aware that customers are unable to log in to AppHub at this time. This does not impact the ability to log into the Hosted Desktop. Our engineering team is currently investigating the issue and we will update this status page with more information as soon as it is available.
Jul 10, 07:44 EDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.