Unable to Change Default Applications on Hosted Desktops
Investigating - We are aware of an issue affecting some Hosted Desktop users following a recent Windows Server 2025 upgrade. Impacted users may be unable to change their default applications (for example, setting Chrome as the default web browser or Adobe Reader as the default PDF viewer).

Our teams are actively investigating the issue and working to identify a resolution. At this time, users in affected environments may not be able to modify default application settings until a workaround or permanent fix is implemented.
Nov 05, 2026 - 10:54 EST
QuickBooks Hosting Degraded Performance
Hosted Desktop Degraded Performance
QuickBooks Operational
File Manager Operational
AppHub Portal Operational
OneSpace Portal Operational
Hosted Application Availability Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Cloud Protect Operational
Security Awareness Training Operational
Security Hub Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
OneSpace AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Hosted Websites Operational
Website Availability Operational
Website Management Console Operational
Community Operational
Page Availability Operational
Authentication Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

System Performance & Connectivity
Resolved - This incident has been resolved.
Nov 5, 10:53 EST
Investigating - We are investigating reports of slowness and intermittent connectivity affecting some users. Current findings indicate the issue appears to be external to the Rightworks infrastructure. We are continuing to monitor the situation and will provide updates as more information becomes available.
Nov 4, 16:33 EST

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:00 EDT
Scheduled - Our teams will be performing scheduled maintenance on our infrastructure starting at 11pm ET on 10/24/26. We expect this maintenance period to last up to 4 hours. During this time, a small subset of our customers may be unable to log into the Rightworks Cloud.
Oct 23, 15:12 EDT

Oct 24, 2026

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Phone System Issues
Resolved - This incident has been resolved.
Oct 22, 09:04 EDT
Investigating - We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. As a result, we would advise that you contact us via email by sending an email to support@rightworks.com
Oct 21, 09:09 EDT
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