Identified - Our team has confirmed the behavior and is actively working with Intuit to investigate the underlying cause. Current observations indicate the issue is affecting multiple QuickBooks Online companies and may be related to increased transaction volume patterns.
Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request."
We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.
Sep 01, 2026 - 23:13 EDT
Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request."
We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.
Sep 01, 2026 - 23:13 EDT
Investigating - We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process.
Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page.
We are continuing to investigate and will provide updates here as more information becomes available.
Aug 03, 2026 - 16:50 EDT
Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page.
We are continuing to investigate and will provide updates here as more information becomes available.
Aug 03, 2026 - 16:50 EDT
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