Investigating - We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process.
We are continuing to investigate and will provide updates here as more information becomes available.
Jul 02, 2026 - 13:54 EDT
Monitoring - Customers are now reporting success when attempting to log into the portal. Our team will continue to monitor and make adjustments when needed. Please contact support if you are experiencing issues or have any questions.
Jul 02, 2026 - 11:59 EDT
Investigating - We are currently experiencing higher than normal contact volume related to some clients being unable to sign into the portal. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Jul 02, 2026 - 10:09 EDT
QuickBooks Hosting
Operational
Hosted Desktop
Operational
QuickBooks
Operational
File Manager
Operational
AppHub Portal
Operational
OneSpace Portal
Operational
Hosted Application Availability
Operational
OneSpace Firm
Operational
Hosted Application Availability
Operational
File Manager
Operational
Authentication Services
Operational
OneSpace Portal
Operational
Managed Microsoft Office 365
Operational
Email Flow
Operational
Authentication Services
Operational
Backup
Operational
Email Security
Operational
Transaction Pro
Degraded Performance
Transaction Pro for QuickBooks Desktop
Operational
Transaction Pro for QuickBooks Online
Degraded Performance
Resolved -
The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.
Jul 10, 16:29 EDT
Monitoring -
Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.
Jul 10, 14:51 EDT
Update -
We are continuing to investigate this issue.
Jul 10, 13:28 EDT
Investigating -
We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.
Jul 10, 13:25 EDT
Investigating -
We are currently receiving reports of the inability to log in to QBO. Users get an error message that says, "There's an issue on our end. We're on it."
We have engaged Intuit on this as it appears to be outside of the Rightworks infrastructure. There is no known workaround at this time.
Updates will be posted here as they arrive.
Jul 8, 08:58 EDT
Jul 7, 2026
No incidents reported.
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
No incidents reported.
Jul 3, 2026
No incidents reported.
Jul 2, 2026
Unresolved incidents: Transcation Pro Online - Import Slowness, Cloud Protect System Issue - Investigating.