Monitoring - We are currently receiving higher than normal contact volume related to Intuit’s discontinuation of QuickBooks 2022.

If you have a newer license of QuickBooks that you would like to apply to your account, please do so via the AppHub portal at https://apps.rightworks.com/

For instructions on how to add and deploy licenses to your account, please use the following article: https://helpdesk.rightnetworks.com/s/article/AppHub-QuickBooks-License-Management

If you require assistance upgrading your 2022 version of QuickBooks, you can find the step-by-step instructions located here: https://helpdesk.rightnetworks.com/s/article/Upgrading-Your-QuickBooks-Company-File

May 08, 2025 - 09:13 EDT
Application Cloud Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
File Manager Operational
AppHub Portal Operational
OneSpace Degraded Performance
Hosted Application Availability Operational
QuickBooks Degraded Performance
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow ? Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Endpoint Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
Spark AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Resolved - This incident has been resolved.
May 10, 21:12 EDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 21:07 EDT
Investigating - We are currently investigating an issue where some of our customers are getting a password expired error when logging in.
May 10, 20:57 EDT
Resolved - This incident has been resolved.
May 10, 02:15 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
May 9, 23:13 EDT
May 9, 2025
Resolved - This incident has been resolved.
May 9, 12:05 EDT
Identified - The issue has been identified and a fix is being implemented.
May 9, 09:29 EDT
Investigating - We are currently investigating an issue where some OneSpace customers are unable to lunch applications from the portal. When attempting to do so, they get the following error message: "Remote Desktop can't find the computer".
May 9, 08:50 EDT
Resolved - This incident has been resolved.
May 9, 06:55 EDT
Investigating - We are currently investigating an issue where some OneSpace customers are unable to lunch applications from the portal. When attempting to do so, they get the following error message: "Remote Desktop can't find the computer".
May 9, 03:18 EDT
May 8, 2025

Unresolved incident: QuickBooks 2022 Decomissioning.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.