System Performance & Connectivity

Incident Report for Rightworks Hosting

Resolved

This incident has been resolved.

Posted Oct 25, 2024 - 10:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2024 - 09:19 EDT

Investigating

We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Users are seeing an error that states: "Your computer can't connect to the remote computer because the Remote Desktop Gateway server's certificate has expired or has been revoked."

Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

Posted Oct 25, 2024 - 08:45 EDT

This incident affected: Application Cloud (Hosted Desktop).