We are continuing to work on a fix for this issue.
Posted Sep 01, 2025 - 14:17 EDT
Update
We are working with our vendor for the Transaction Pro helpdesk to bring the helpdesk back online. We apologize for the inconvenience and will update this message as soon as we have more information. Please note that the Transaction Pro application is unaffected by this and remains operational.
Posted Sep 01, 2025 - 14:03 EDT
Identified
We are aware that our Transaction Pro support page is currently returning an error message. We have isolated the cause of the issue and are working to restore the page as quickly as possible.
Please note that while we work on this, email and chat support will be unavailable. For support, please call 888-297-6172 during normal support hours (Mon-Fri 9:00 am-9:00 pm ET).
We apologize for the inconvenience and will update the status of this issue as soon as we have more information.
Posted Aug 31, 2025 - 13:11 EDT
This incident affected: Transaction Pro (Transaction Pro for QuickBooks Desktop, Transaction Pro for QuickBooks Online, Billing Portal).