TPro Online imports failing

Incident Report for Rightworks Hosting

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2026 - 13:12 EDT

Investigating

We are currently investigating an issue affecting some customers using Transaction Pro Online, in which imports into QuickBooks Online may fail due to customer or vendor validation errors.

Our team has identified that, in certain cases, existing customers or vendors are not being recognized correctly during the import process, resulting in errors even when those records already exist in QuickBooks Online.

We are actively working with our development team to determine the root cause and will provide updates as more information becomes available.

Posted Jun 03, 2026 - 11:14 EDT

This incident affects: Transaction Pro (Transaction Pro for QuickBooks Online).