System Performance & Connectivity

Incident Report for Rightworks OneSpace

Resolved

This incident has been resolved.

Posted Oct 31, 2024 - 11:15 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

If you are still unable to access AppHub, please clear your browser cache and try again:

Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Posted Oct 31, 2024 - 09:19 EDT

Investigating

We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop and AppHub. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

Posted Oct 31, 2024 - 08:25 EDT

This incident affected: Application Cloud (Hosted Desktop) and OneSpace (Authentication Services).