Unable to Login After Password Reset

Incident Report for Rightworks Hosting

Resolved

This incident has been resolved.

Posted Dec 31, 2025 - 21:13 EST

Monitoring

A fix has been implemented and we are monitoring the results.

All users can now reset their passwords as usual. However, if you attempted a password reset during today's incident, you must reset your password again. Please note that you cannot reuse the password you set earlier today.

Posted Dec 31, 2025 - 20:17 EST

Investigating

We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward.

Our team has confirmed the issue and is working to resolve it.

We will provide updates as soon as more information becomes available. Thank you for your patience.

Posted Dec 31, 2025 - 17:34 EST

This incident affected: QuickBooks Hosting (AppHub Portal).