Our vendor that we rely on for phone and chat for Sales, Billing and Technical Support is experiencing technical issues. Calls and chats do seem to be entering the system, however our staff is unable to log in to receive them. Our vendor has updated us that they are beginning to implement mitigation steps. We apologize for this inconvenience and will update this status page with more information as it becomes available.
Posted Nov 20, 2024 - 08:50 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 20, 2024 - 08:44 EST
Investigating
We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. There will be delays in our ability to answer your interaction while we investigate this issue.
Posted Nov 20, 2024 - 08:21 EST
This incident affected: Customer Communication Channels (Phone System, Chat).