Unable to Change Default Applications on Hosted Desktops

Incident Report for Rightworks Hosting

Investigating

We are aware of an issue affecting some Hosted Desktop users following a recent Windows Server 2025 upgrade. Impacted users may be unable to change their default applications (for example, setting Chrome as the default web browser or Adobe Reader as the default PDF viewer).

Our teams are actively investigating the issue and working to identify a resolution. At this time, users in affected environments may not be able to modify default application settings until a workaround or permanent fix is implemented.

Posted Nov 05, 2026 - 10:54 EST

This incident affects: QuickBooks Hosting (Hosted Desktop).