System Performance & Connectivity

Incident Report for Rightworks OneSpace

Resolved

This incident has been resolved.

Posted Sep 25, 2024 - 14:27 EDT

Monitoring

We have identified an issue with an upstream ISP and have routed around the affected provider to alleviate the connectivity and slowness issues. Our networking team will be monitoring the situation and making additional adjustments if needed.

Posted Sep 25, 2024 - 12:47 EDT

Investigating

We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

Posted Sep 25, 2024 - 12:17 EDT

This incident affected: Rightworks Application Cloud (Hosted Desktop, QuickBooks).