AppHub Portal - Time out error when trying to edit Rightworks account profile

Incident Report for Rightworks Hosting

Resolved

This incident has been resolved.

Posted Dec 10, 2025 - 17:46 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2025 - 16:24 EST

Update

We are continuing to investigate this issue.

Posted Dec 10, 2025 - 16:16 EST

Investigating

We are currently investigating reports of the inability to navigate to the "Edit Rightworks Account Profile" section in the AppHub portal. Users select that option and are redirected to a page that instantly times out. This affects the ability to make account changes and DUO MFA changes.

We will update this status page with more information as soon as it becomes available.

Posted Dec 10, 2025 - 13:25 EST

This incident affected: QuickBooks Hosting (AppHub Portal).