System Performance & Connectivity

Incident Report for Rightworks Hosting

Resolved

This incident has been resolved.

Posted Dec 16, 2025 - 13:00 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 16, 2025 - 11:39 EST

Identified

We are continuing to investigate this issue. Our team has identified an external internet routing issue that affected our service availability. We are working to restore service to affected customers and will post additional updates here.

Posted Dec 16, 2025 - 10:52 EST

Investigating

We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

Posted Dec 16, 2025 - 09:59 EST

This incident affected: QuickBooks Hosting (Hosted Desktop, QuickBooks).