We are seeing success for some customers after flushing the DNS from their local computer. Instructions for that process can be found below:
PC
1. In the Start menu, type "cmd" in the search bar and press Enter 2. Right-click on Command Prompt and select Run as administrator 3. Type ipconfig /flushdns and press Enter 4. A message will appear confirming that the DNS Resolver Cache has been flushed 5. To exit, type exit and press Enter, or close the Command Prompt window
Mac
1. On Mac: Open Finder. 2. Click Applications. 3. Scroll down to the Utilities folder and click it. 4. Open Terminal. 5. In the Terminal window, enter the following command string: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder. 6. Click enter, then input your admin password. 7. Click enter again.
Posted Sep 26, 2024 - 12:48 EDT
Update
We are still investigating this issue, however, at this time we believe the problem lies with a third-party DNS server which will prevent logins to the hosted environment.
Posted Sep 26, 2024 - 12:25 EDT
Investigating
We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Posted Sep 26, 2024 - 12:12 EDT
This incident affected: Application Cloud (Hosted Desktop, QuickBooks).