Rightworks Hosting Status

Outlook Option Missing in QuickBooks 23 and 24

Monitoring - The latest version of QuickBooks has resolved this issue. Our engineers deployed this update last night so all users should see Outlook as an option for email again.

If you have switched over to Webmail or QuickBooks Mail as a workaround for this issue, you will need to switch back to Outlook.

Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)
Jan 14, 2026 - 09:06 EST

Identified - Users operating QuickBooks Desktop are currently unable to select Outlook as their email delivery method. The Outlook option is missing from the Send Forms preferences menu, preventing integration with the hosted Outlook application. This is not specific to the Rightworks environment, as it impacts all installs of QuickBooks Desktop 2024 R18_56, QuickBooks Desktop 2023 R17_67

If you need to send forms immediately, please use one of the following alternatives:

- Webmail: Configure a Gmail, Yahoo, or Outlook.com account directly within QuickBooks.
- QuickBooks Mail: Use the built-in QuickBooks email service.
- PDF Export: Save the form as a PDF and manually attach it to an email within the Rightworks Outlook application.

Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)
Jan 06, 2026 - 09:22 EST

QuickBooks Hosting Operational

Hosted Desktop Operational

QuickBooks Operational

File Manager Operational

AppHub Portal Operational

OneSpace Portal Operational

Hosted Application Availability Operational

OneSpace Firm Operational

Hosted Application Availability Operational

File Manager Operational

Authentication Services Operational

OneSpace Portal Operational

Managed Microsoft Office 365 Operational

Email Flow Operational

Authentication Services Operational

Backup Operational

Email Security Operational

Transaction Pro Operational

Transaction Pro for QuickBooks Desktop Operational

Transaction Pro for QuickBooks Online Operational

Billing Portal Operational

Security Products Operational

VPN Operational

Password Manager Operational

Backup Software Operational

Antivirus Operational

Cloud Protect Operational

Security Awareness Training Operational

Connect Operational

Page Availability Operational

Authentication Services Operational

Data Sync Operational

OneSpace AI Operational

Page Availability Operational

Authentication Services Operational

Customer Communication Channels Operational

Phone System Operational

Chat Operational

Email Operational

Help Desk Operational

Hosted Websites Operational

Website Availability Operational

Website Management Console Operational

Community Operational

Page Availability Operational

Authentication Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 15, 2026

No incidents reported today.

Jan 14, 2026

Unresolved incident: Outlook Option Missing in QuickBooks 23 and 24.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

Transaction Pro XML Parsing Error

Resolved - This incident has been resolved.
Jan 12, 14:19 EST

Monitoring - Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing.

The recommended actions are to first run a QuickBooks Desktop update to restore the file.
If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop.

For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848)

We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates.

We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
Jan 9, 08:44 EST

Identified - Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing.

The recommended actions are to first run a QuickBooks Desktop update to restore the file.
If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop.

For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848)

We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates.

We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
Jan 8, 16:22 EST

Update - We are continuing to investigate this issue.
Jan 7, 08:19 EST

Investigating - We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers.

Further updates/information will be posted here as we have them.
Jan 6, 14:06 EST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

Jan 8, 2026

Jan 7, 2026

Jan 6, 2026

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

NordLayer VPN Organization ID Issue

Resolved - This incident has been resolved.
Jan 2, 13:15 EST

Monitoring - Due to a recent NordLayer VPN driver update, some users may be signed out and unable to log back in because the Organization ID is no longer auto-filled. The Organization ID can be found in the NordLayer Invitation email sent during onboarding; if unavailable, you can request that it be re-sent at https://cp.nordlayer.com/forgot-organization/.

If this does not work, please contact our support team at 888-245-0780.
Dec 19, 13:21 EST

Jan 1, 2026

No incidents reported.