All Systems Operational

Application Cloud Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
File Manager Operational
AppHub Portal Operational
OneSpace Operational
Hosted Application Availability Operational
QuickBooks Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow ? Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Endpoint Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
Spark AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 6, 2025

No incidents reported today.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025
System Performance & Connectivity
Resolved - Our engineers identified the root cause of today’s reduced system performance and implemented a fix. As of 6:30pm EST customers were again able to access their hosted applications under normal operating speeds. If you are still seeing any issues, please contact our support team to investigate further.
Apr 3, 18:44 EDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 18:41 EDT
Identified - We’re currently receiving reports of performance issues in our hosted environment. Our Network Engineers have identified an internet routing issue impacting subscribers who use Comcast/Xfinity as their ISP. It is affecting performance inside of the Rightworks hosting platform.

We’ve reached out to the affected service providers to alert them of the issue. While the Rightworks hosted environment is 100% available and operational, we will be providing updates to the affected customers as they are made available.
Apr 3, 16:28 EDT
Update - We are continuing to investigate this issue.
Apr 3, 15:35 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Apr 3, 15:30 EDT
Apr 2, 2025
System Performance & Connectivity
Resolved - This incident has been resolved.
Apr 2, 08:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 15:50 EDT
Update - We are continuing to investigate this issue.
Apr 1, 14:08 EDT
Investigating - We are currently experiencing higher than normal contact volume related to connectivity of the Rightworks Hosted Desktop. When attempting to login, users may see an error message that says "Logon attempt failed."

Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Apr 1, 12:09 EDT
Apr 1, 2025
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Scheduled Infastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 EDT
Scheduled - Our teams will be performing scheduled maintenance on our infrastructure starting at 11:00PM EST on 3/29/2025. We expect this maintenance period to last 4 hours. During this time, a small subset of our customers may be unable to log into the Rightworks Cloud.
Mar 28, 14:11 EDT
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025
Tpro Online Login Issue - Internal error has occurred
Resolved - This incident has been resolved.
Mar 27, 17:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 17:27 EDT
Investigating - We are currently investigating reported inability to open companies inside of Transaction Pro Online. Users are getting the message “an internal error has occurred.”

This is impacting users in all browsers.
Mar 27, 17:05 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

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