QuickBooks 3371 Error When Launching
Update - We are continuing to investigate this issue. If you do experience this problem, please log out of your session and back in which may resolve the issue.
May 03, 2024 - 08:20 EDT
Investigating - We're currently investigating an issue where some users are unable to open QuickBooks and receive a 3371 error. If you do experience this problem, please log out of your session and back in which may resolve the issue.
May 02, 2024 - 12:24 EDT
QuickBooks 2021 Discontinuation
Investigating - We are currently receiving higher than normal contact volume related to Intuit’s discontinuation of QuickBooks 2021.

If you have a newer license of QuickBooks that you would like to apply to your account, please do so via the AppHub Portal.

For instructions on how to add and deploy licenses to your account, please use the following Knowledgebase Article.

If you require assistance upgrading your 2021 version of QuickBooks, you can find the step-by-step instructions located Here.
Mar 06, 2024 - 13:29 EST
Rightworks Application Cloud Degraded Performance
Hosted Desktop ? Operational
QuickBooks ? Degraded Performance
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
File Manager Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024

Unresolved incident: QuickBooks 3371 Error When Launching.

May 2, 2024
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 22:04 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 22:02 EDT
Scheduled - Our Engineering team will be performing maintenance on our infrastructure starting at 11:00PM EDT on 04/27/2024, we expect this maintenance period to last 4 hours. During this time, a small subset of our customers will be unable to log into the Hosted Desktop.
Apr 26, 17:25 EDT
Apr 27, 2024
QuickBooks 2023 Blocked by System Admin Error
Resolved - This incident has been resolved.
Apr 27, 22:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 21:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 21:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 20:57 EDT
Investigating - Our team is investigating reports of "Blocked by system admin" errors with QuickBooks 2023. This will prevent users from being able to open the application. We will post more updates here as we have them.
Apr 27, 20:16 EDT
Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
QuickBooks 2024 Release Update
Resolved - This incident has been resolved.
Apr 23, 09:04 EDT
Monitoring - Over the weekend of 4/20 and 4/21, we will be performing scheduled release updates to QuickBooks 2024.

These updates require no action from our customers, but when logging in afterwards you may be prompted to update your QuickBooks company file.

Steps to update your Company File are outlined here: https://helpdesk.rightnetworks.com/s/article/Updating-Your-QuickBooks-Company-File

If you experience issues signing in to QuickBooks after update, please contact our Technical Support Teams.
Apr 19, 10:21 EDT
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

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