Rightworks OneSpace Status

All Systems Operational

Rightworks Application Cloud Operational

Hosted Desktop Operational

QuickBooks Operational

Authentication Services Operational

Customer Communication Channels Operational

Phone System Operational

Chat Operational

Email Operational

Help Desk Operational

Microsoft Office 365 Operational

Email Operational

Authentication Services Operational

AppHub Operational

Page Availability Operational

Authentication Services Operational

User Management Operational

File Manager Operational

Page Availability Operational

Authentication Services Operational

User Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Phone and Chat System Issues

Resolved - This incident has been resolved.
Nov 20, 09:17 EST

Update - Our vendor that we rely on for phone and chat for Sales, Billing and Technical Support is experiencing technical issues. Calls and chats do seem to be entering the system, however our staff is unable to log in to receive them. Our vendor has updated us that they are beginning to implement mitigation steps. We apologize for this inconvenience and will update this status page with more information as it becomes available.
Nov 20, 08:50 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 08:44 EST

Investigating - We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. There will be delays in our ability to answer your interaction while we investigate this issue.
Nov 20, 08:21 EST

Nov 19, 2024

Quickbooks Payroll

Resolved - This incident has been resolved.
Nov 19, 09:06 EST

Update - We are continuing to investigate this issue.
Nov 14, 09:59 EST

Update - We are continuing to investigate this issue.
Oct 25, 10:45 EDT

Investigating - We are currently experiencing higher than normal contact volume related to an "Internet Connection Error, Read Error ???" Payroll Error in the Rightworks Hosted Desktop. Our engineers are continuing to work with Intuit on working towards a resolution.

A workaround is available by going to Company -> My Company and then signing out of your Intuit account. Payroll should be able to be processed at that time and then you can sign back into your Intuit Account to continue using any services tied to that. If you need to process Payroll again you will need to sign out again.
Oct 23, 09:31 EDT

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.