Rightworks OneSpace Status

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 15:50 EDT

Update - We are continuing to investigate this issue.
Apr 01, 2025 - 14:08 EDT

Investigating - We are currently experiencing higher than normal contact volume related to connectivity of the Rightworks Hosted Desktop. When attempting to login, users may see an error message that says "Logon attempt failed."

Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Apr 01, 2025 - 12:09 EDT

Application Cloud Operational

Hosted Desktop Operational

QuickBooks Operational

File Manager Operational

AppHub Portal Operational

OneSpace Operational

Hosted Application Availability Operational

QuickBooks Operational

File Manager Operational

Authentication Services Operational

OneSpace Portal Operational

OneSpace Firm Operational

Hosted Application Availability Operational

File Manager Operational

Authentication Services Operational

OneSpace Portal Operational

Managed Microsoft Office 365 Operational

Email Flow Operational

Authentication Services Operational

Backup Operational

Email Security Operational

Transaction Pro Operational

Transaction Pro for QuickBooks Desktop Operational

Transaction Pro for QuickBooks Online Operational

Billing Portal Operational

Endpoint Security Products Operational

VPN Operational

Password Manager Operational

Backup Software Operational

Antivirus Operational

Connect Operational

Page Availability Operational

Authentication Services Operational

Data Sync Operational

Spark AI Operational

Page Availability Operational

Authentication Services Operational

Customer Communication Channels Operational

Phone System Operational

Chat Operational

Email Operational

Help Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Unresolved incident: System Performance & Connectivity.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

Scheduled Infastructure Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 EDT

Scheduled - Our teams will be performing scheduled maintenance on our infrastructure starting at 11:00PM EST on 3/29/2025. We expect this maintenance period to last 4 hours. During this time, a small subset of our customers may be unable to log into the Rightworks Cloud.
Mar 28, 14:11 EDT

Mar 29, 2025

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Tpro Online Login Issue - Internal error has occurred

Resolved - This incident has been resolved.
Mar 27, 17:39 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 17:27 EDT

Investigating - We are currently investigating reported inability to open companies inside of Transaction Pro Online. Users are getting the message “an internal error has occurred.”

This is impacting users in all browsers.
Mar 27, 17:05 EDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.