All Systems Operational

QuickBooks Hosting Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
File Manager Operational
AppHub Portal Operational
OneSpace Portal Operational
Hosted Application Availability Operational
OneSpace Firm Operational
Hosted Application Availability Operational
File Manager Operational
Authentication Services Operational
OneSpace Portal Operational
Managed Microsoft Office 365 Operational
Email Flow ? Operational
Authentication Services Operational
Backup Operational
Email Security Operational
Transaction Pro Operational
Transaction Pro for QuickBooks Desktop Operational
Transaction Pro for QuickBooks Online Operational
Billing Portal Operational
Security Products Operational
VPN Operational
Password Manager Operational
Backup Software Operational
Antivirus Operational
Cloud Protect Operational
Connect Operational
Page Availability Operational
Authentication Services Operational
Data Sync Operational
OneSpace AI Operational
Page Availability Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 16, 2025

No incidents reported today.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Chat Support Service Interruption
Resolved - This incident has been resolved.
Oct 13, 12:34 EDT
Investigating - It has come to our attention that there is a service interruption with our chat support. We are in touch with the appropriate party and are working diligently to restore this functionality. We appreciate your patience and understanding in this matter.

In the meantime, since the chat is not available, please contact our support team directly at 888-417-4448, Option 2, for additional assistance.
Oct 13, 10:51 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Frozen QuickBooks when exporting to excel
Resolved - This incident has been resolved.
Oct 10, 15:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 12:19 EDT
Identified - We are experiencing higher-than-normal call volume related to QuickBooks freezing when exporting to Excel. Our engineers are working to resolve this issue. In the meantime, users can avoid it by opening Excel before initiating an export from QuickBooks.

If your QuickBooks is already frozen, please call our support team at 888-417-4448 x2 or chat with us at https://helpdesk.rightworks.com/s/onespace.

Updates will be posted here as we have them.
Oct 10, 11:31 EDT
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
System Performance & Connectivity
Resolved - This incident has been resolved.
Oct 7, 16:08 EDT
Identified - We are currently experiencing higher-than-normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers have determined that it is related to a network issue external to the Rightworks environment.

Some users are reporting that switching to a new network or mobile hotspot works as a temporary workaround.

We will provide updates here as soon as they become available.
Oct 7, 13:13 EDT
AppHub Portal
Resolved - This incident has been resolved.
Oct 7, 11:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 10:12 EDT
Investigating - We are currently investigating reports of users being unable to log in to the AppHub portal.  Users are seeing a certificate error when trying to access the site. This can be bypassed by clicking on Advanced>Go to Site. Once this is done, you should not see the error again.

We will update this status page with more information as soon as it becomes available.
Oct 7, 10:02 EDT
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

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